1. How do I deposit via bank?
Click Deposit, choose Bank, enter the amount, get the bank details, and transfer the funds using your banking app, USSD, or internet banking.

2. Can I withdraw to mobile money if I deposited via bank (and vice versa)?
Yes, you can. You may switch between bank and mobile money.

3. What if I forget or lose the bank details for my deposit?
No problem! Simply start a new deposit process to receive fresh bank details.

4. What happens if I send money to the wrong bank details or wrong amount?
The transaction will likely fail, and funds will not be credited. Always use the correct, provided details.

5. How long do I have to complete the bank deposit?
You have 60 minutes from the time you initiate the deposit to complete the transfer.

6. How do I change my bank account?
Contact Customer Support. You must be KYC-verified to change bank accounts.

7. How long does it take for my deposit or withdrawal to reflect?
Both deposit and withdrawal are instant, provided you follow all instructions correctly and the bank processes the payment immediately.

8. What banks can I use?
All commercial banks in Malawi are supported.

9. How can I increase my deposit or withdrawal limits?
Submit your National ID to our support team for KYC verification.

10. What is the daily withdrawal limit?

• Non-KYC: K150,000 per day

• KYC-verified: K3,000,000 per day

11. Do I need to deposit before withdrawing?
Yes. You must first deposit with the bank account before you can withdraw to it.

12. Can I register more than one bank account?
Yes, but only one bank account can be active at a time.

13. Can I use a different bank account from the one registered?
Yes, but you must contact Customer Support to update your bank details first.