I Made a Deposit but the Balance Is Not Showing — What Should I Do?

I Made a Deposit but the Balance Is Not Showing — What Should I Do?

If you made a successful deposit but your account balance hasn’t updated, don’t panic. The issue may be temporary and easily resolved.

💳 First, Check These Things:

  • Confirm that the payment went through (check SMS or mobile money message)

  • Make sure you're logged in to the correct account

  • Wait up to 5 minutes — sometimes there’s a short delay

✅ Steps to Fix It:

  1. Refresh the page or log out and back in

  2. Check your transaction history in your mobile money app

  3. If it’s been more than 5 minutes, contact Customer Support

📞 What to Provide to Support:

  • Phone number used for the deposit

  • Amount deposited

  • Date and time of transaction

  • Transaction reference number (from Airtel or TNM)

We’ll verify the payment and update your balance quickly.

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